CLIENT — HARTLEY & SONSSECTOR — PLUMBING & HEATINGBUILD — 6 WEEKSPILLARS 01 + 03
LICENCE SPEND
£570/mo → £0
MANUAL ADMIN
14 hrs/wk → 2
TOOLS
4 + chaos → 1
RECOVERED
£0/yr
// SIX WEEKS, START TO CUT-OVER
WEEK 1
WEEK 2
WEEK 3
WEEK 4
WEEK 5
WEEK 6
01 — THE CHALLENGE
Four tools, none of them talking
Quotes lived in one app, invoices in another, time tracking in a third, customer records in a spreadsheet — and the real coordination happened in a WhatsApp group at 7am. Every job was re-typed at least three times, and every re-type was a chance to get it wrong.
The per-seat pricing stung hardest: £570 a month across six staff, for tools the team actively disliked.
02 — WHAT WE BUILT
One platform, their name on it
Hartley OS: quoting, job board, invoicing and customer records in one system, with the AI layer underneath — enquiries answered, invoices chased and the Monday report compiled without a human touching any of it.
▸Same-day quotes from a phone, on site
▸Job board that replaced the WhatsApp chaos
▸Invoices raised and chased automatically
▸No per-seat fees — the seventh hire costs £0
03 — THE RESULT
"The subscriptions are gone, the 7am WhatsApp scramble is gone, and quotes go out the same day. It's the first bit of software that feels like it works for us."
— OWNER, HARTLEY & SONS
ILLUSTRATIVE CASE STUDY — THE TEMPLATE FOR YOUR REAL BUILDS. YOUR NUMBERS WILL BE THEIR OWN.